This policy covers invoice payments and custom (“Other payment”) checkouts on Pay Online, as well as product plan payments collected by AptSoft through Razorpay.
No refunds
Payments made to AptSoft through Razorpay (invoice payments and other online payments) are not refundable. Pay only when you are sure of the amount and purpose. Once Razorpay confirms the payment, AptSoft does not refund it.
This includes full or partial invoice settlements, advances, custom amounts paid with a note, product plan terms, festival or discounted prices, and GST charged on the payment. A GST tax invoice, once issued, is not reversed for a change of mind.
How cancellation works
You may stop future online payments at any time by not initiating a new checkout. Amounts already paid for invoices or custom payments are not refundable. For product subscriptions (for example Byora), cancel auto-renewal by writing to support; access continues until the paid end date on that tax invoice.
- For a one-time Pay Online checkout (pending invoice or other payment), there is nothing to “cancel” after Razorpay confirms success — the payment is complete and not refundable.
- For product auto-renewal (where offered), write to support@aptsoft.co.in from the email on your account. Say the product / house or invoice reference and that you want renewal stopped.
- We cancel future auto-debits. No further plan amount is taken for later terms.
- The amount already paid for the current term or invoice is not refunded.
- Where a product term applies, you keep access until the end date printed on that term’s tax invoice. After that date, access may stop until a new plan is paid.
Invoice payments
Paying a pending AptSoft invoice on Pay Online marks that invoice as received in our billing system when Razorpay confirms the payment. That settlement is final. Concessions or partial settlements already recorded on an invoice are handled offline and are not collected again on Pay Online.
Failed or duplicate charges
If Razorpay shows a failed payment, nothing is due and no invoice settlement is recorded. If the same successful payment is charged twice in error, write to support@aptsoft.co.in with both Razorpay payment ids. That is a billing correction, not a refund of a used service or settled invoice.
Contact
Questions about this policy: Contact us. Company: APTSOFT, Plot No. 337, Industrial Area, Phase 2, Chandigarh 160002.